We accept returns on unopened / unused products  only. Please notify us by email within 14 days of receiving your order.  We will process your refund to the original form of payment upon receipt of the returned item. Please note the customer is responsible for any return shipping charges , and return shipments must be sent with tracking.

Notify us of your return at

Once return is approved:

Package your return item(s) in the Liquid Keratin packaging (if available) otherwise pack your return in a well-padded envelope or box to prevent damage in transit.

Please include a copy of the original order receipt in the package you are returning.

Mail your return package using one of our preferred carriers (see below) so the shipment can be traced should the shipment be lost. If shipment is not used with tracking info we cannot guarantee a refund.

We recommend using one of the shipping providers below:

- United States Postal Service (USPS)


- FedEx

Returns Mailing Address USA: 


Attention: Returns Department
Ordergrid.                                                                                                           11330 NW 36th Terrace                                                                                      Doral, FLA                                                                                                          33178


Your refund will be credited to the original payment method.

All sales taxes will be refunded as well.

Refunds can take up to 30 days to process once received at our Distribution Facility. You will be notified of the refund by email once processed. It can take anywhere from 2-10 business days to appear on you statement depending on the form of payment.


We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.


Late returns after the return period are only accepted at the discretion of Liquid Keratin.


Please note we do not offer exchanges at this time.


Liquid Keratin cannot be responsible for return shipments not received or lost. Please ensure that you return your purchase using a carrier that provides a tracking number.

 If you have any further questions please contact us at and one of our customer service representatives will respond within 24-48 hours.